Control Panel has a fully automated billing system.
Usually resources/services (domain, mailbox, account,
traffic, FTP etc.) which make up your plan are paid.
Actually, when you sign up for the plan, you are buying
a predefined set of resources.
How do I pay?
Shall I pay?
In Control Panel, you can choose between different
types of payment:
- Credit card - this type of payment allows
you to pay for resources online. Control Panel supports
several type of credit cards (Visa, Master Card, American
Express, Discovery).
- Check - you must send a check to a specified
location. After the check is received, the account
will become available for use.
- Trial - in some plans you can sign up as
a trial user, which allows you to become familiar
with the system. If you don't like Control Panel services,
you won't have to pay anything. If you like the system
and decide to become a pay user, you will be charged
for the services you have used during the trial period.
To work with the billing system, select Billing
in the user menu:
This will open several sub-items. Here is what they
are used for:
- Online Price: lists various
types of fees for the resources (services) available
under your plan and shows free resource units if there
are any. It also
- Online Invoice: shows
your balance and charges for this specific billing
profile.
- Online Sum Invoice: shows
charges for any of your billing profiles broken down
by payment intervals.
- Billing Profile:
here you can view your credit card and/or billing
info, change billing period.
- Money Back: here you can
remove your account and claim your money back.
Now, let us look at each of them in detail
Where
Are My Billing Details Stored? (Billing Profiles)
Your billing details, such as billing
info (essential for checks) and credit
card info (valid only for credit card payment),
are stored in the billing profile. Control Panel also
supports multiple billing profiles (see below).
You can modify neither billing info nor credit card
info in the billing profile, you can only create a new
profile. You cannot delete a billing profile either.
When you sign up as a pay user, a new billing profile
is created. A new billing profile can be created under
an existing billing profile as well. For trial users,
no billing profile is created. The system, however,
keeps track of all trial user's purchases and includes
them into the user's bills available in Online
Invoice.
Multiple Billing Profiles
Control Panel supports multiple billing profiles. This
feature gives you an opportunity to use several billing
info or credit cards in turn, activating the address
you would like to get bills at or the credit card to
be charged. Also, you can share Billing information
between your accounts. This means you can pay with one
card / receive bills at one address for all your accounts.
Settings are configured individually for each billing
profile. To create a new billing profile or view the
settings of the existing profiles select Billing Profile
Info in the Billing menu. You would be taken to the
page similar to this:
- New Billing Profile: Here you can create
a new billing profile. After you create it, it will
be the active profile.
- Receive the invoice by e-mail?:Toggle the
ON/OFF button to receive/unsubscribe
invoice e-mails that inform you of:
- how much was accrued/charged for a) each paid
operation, b) as recurrent and usage fee when
passing to a new payment interval;
- your current balance status.
- Change Billing Profile: Here you can activate
any of you billing profiles. Select the profile you
want and press Activate.
- Billing Period: Your plan may have various
payment intervals. Here you can switch between them.
Find extensive coverage below.
You cannot modify billing information in any billing
profile, you can only create a new profile. You cannot
delete your billing profiles.
When you sign up as a pay user, HiVelocity Hosting's
Control Panel creates a new billing profile. To create
a new account under an existing billing profile, select
Account Info -> Add Account.
If you sign up as a trial user, no billing profile
is created. Still, the system keeps track of all your
purchases and includes them into your bills. You can
see these bills on the Online Invoice page (see
below).
When And How
Often Do I Pay? (Billing Period)
When you register as a pay user, Control Panel starts
a new billing period and charges fees for the resources.
The billing period defines WHEN the system charges the
fees. For fee types see Online Price.
Your plan may have several billing periods. They differ
on duration and fee discounts.
A new billing period starts:
- immediately on account creation
- credit card paid accounts - after signup
- check paid accounts - after moderation
- on resuming suspended account
- on switching to another plan
- on changing your billing period
A billing period is closed:
- on quitting hosting
- on account suspending
- on switching to another plan
- on changing your billing period
What
Do I Pay For? (Online Price)
The prices for the resources (services) that are or
can be included into your account are listed in the
Online Price table:
Where
Can I Find Billing History For One Account? (Online
Invoice)
If you want to see the invoice for a particular billing
profile and only for one account, you can go to the
Online Invoice. An invoice consists of consequent
bills:
Balance shows how much money you have on your
balance. A negative balance shows how much you owe for
the services used. This is usually appropriate for users
who pay by check and for credit card users whose credit
cards failed to be charged.
Credit restricts your ability to buy new resources
in case your credit card fails to be charged or you
have run out of your 'check' money.
- Description: the name of your current account.
- Amount: the amount accrued for the billing
period. This amount consists of accruals for all resources,
including the setup, recurrent and usage fee. However,
it does not include or depend on factual charges,
nor is it related to debits and credits to the account.
For example, if you were accrued $10 setup fee, the
Amount will show $10.00, even if your credit
card has been immediately credited by this amount.
- From: the beginning of the payment period.
- To: the end of the payment period. In the
example illustrated above, Opened means that
the billing period has not finished.
A new bill is created for every new payment interval
The initial setup fee is put in a separate bill.
To view details of any bill in the invoice, click its
Description in the first column. The picture below illustrates
details of the initial setup bill:
*To get a printable version of your bill, click the
Printer icon in the bill header which will open it in
a separate window suitable for immediate printout .
Where
Can I See All Bills for The Billing Profile Regardless
of The Account? (Online Summary Invoice)
Click on the Online Summary Invoice, and you
will be able to select for which billing profiles you
would like to get bills. If you are just starting with
your account, you will see something like this:
The Online Summary Invoice page displays all the bills
of the selected billing profile regardless of the account.
Select the profile from the box and press the Get
Invoice button.
If you signed up as a trial user, no billing profile
was created for your account. However, Control Panel
keeps track of all your purchases, which you can see
on the Online Invoice page.
When you sign up as a new pay user, a new billing
profile is created. To create a new account under an
existing billing profile, select Account Info ->
Add Account.
For details on this page see the Online
Invoice section above.
Can
I Review My Billing and Credit Card Info?
You may review your billing and credit card info by
clicking on the Billing Profile Info link on
the Billing menu.
Billing Info comprises the details such as first
and second names, company name, phone, e-mail and address
you provided at the sign up aside from your contact
info. This is where the admin mails bills if you has
chosen to pay by check. This info is also used to contact
the person responsible for the financial aspects of
your account.
Credit Card Info comprises the number, name and
expiration date of user's credit card.
Both Billing and Credit Card Info can be different
for the each billing profile. If you are a trial user,
the Billing Profile Info page is your gateway to sign
up to a pay plan:
If you have already signed up for a pay plan, your
Billing Profile Info page will show all details of your
billing profile.
How
Can I Get My Money Back?
When using Control Panel, you can claim all your recurrent
and usage payments back if you decide to quit hosting
during the Money Back period. Mind that the setup fees
for any resources will not be returned.
Not all plans allow to claim money back. To find out
whether this feature is available under a plan, go to
the signup/login page and click the link that says:
To compare available hosting plans and price schemes,
please click here. In the form that appears, check
the boxes to the plans you want to compare or click
the Plan group link to compare grouped plans and their
price schemes. In the first section of the chart that
appears find Money Back Guarantee.
To claim the money back, select Money Back
in the Billing menu. The following
page will appear:
After you click the first link, your account will be
suspended:
The amount due will be sent by check to the address
you specified in the Billing Info.
IMPORTANT: No money is put back on your credit
cards, it is put on your ballance or sent out by check!
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